OBJECTIVE

I am seeking continued employment providing information management help desk support.

EDUCATION

1998                                     Marshall University                                                            Huntington, WV

* Obtained an Associates degree in Computer Technology.

            * Maintained a 3.0 or higher GPA.

            * Also took classes in web page design.

1992                                    Huntington East High School                                           Huntington, WV

            * High school diploma.

            * Maintained a 3.0 or higher GPA.

            * Took vocational courses.

CERTIFICATIONS

EXPERIENCE

1999 – Current                  US Army Corp. of Engineers.                                           Huntington, WV

Help desk support Level 2

* Providing level 2 help desk support for the US Army Corp. of Engineers in the    Huntington district office (over 1000 users).

* Also providing support for field sites including areas of the Great Lakes and Ohio River Division.

* Directly work with all Corps owned software, hardware, LAN/WAN and wireless.

* Resolve end user network connectivity issues.

* Handle warranty issues for Dell PC’s, laptops and HP LaserJet printers.

* Also handle warranty issues with monitors.

* Repair and maintain HP LaserJet printers.

* Responsible for purchasing new parts and accessories for PC’s and printers.

* Currently have ADP Level 2 security clearance as required.

            * 9 years experience.

1998                                Marshall University                                                               Huntington, WV

            Internship 250 hours

            * Provided help desk support on campus for faculty and computer labs.

            * Performed memory and software upgrades for computer labs.

            * Maintained printer network.

            * Performed device testing and virus removal.

            * Created and maintained personal web page.